Question 1

How quickly can you fix my damaged panels?

Accepted Answer

In most cases, we can repair or replace damaged garage door panels within the same day of your service call. Our technicians carry a wide inventory of common panel styles and can often complete the repair in a single visit. For custom or specialty panels, we typically complete the work within 2-3 business days. Our 2-hour response guarantee ensures we'll be at your location quickly to assess the damage and provide an accurate timeline for repair. We understand that a damaged panel isn't just an eyesore—it can compromise your home's security and energy efficiency, which is why we prioritize these repairs.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Damaged panels can result from several factors including vehicle impact (the most common cause), severe weather events like hail and high winds, falling debris from trees or construction, age-related wear and material fatigue, improper maintenance leading to rust or rot, and accidents during moving or other activities. Weather-related damage is particularly common in Connecticut due to our seasonal storms and temperature extremes. The freeze-thaw cycle can cause existing small cracks to expand over time. Regular maintenance and inspections can help identify potential issues before they become costly repairs. Our technicians can assess your specific situation and recommend the best course of action, whether that's panel repair, replacement, or a full door upgrade if the damage is extensive.

Question 3

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year for optimal performance and safety. However, if you use your garage door more frequently than average (6+ cycles per day), live in a coastal area with salt air exposure, or have an older door system, we suggest maintenance every 6 months. Annual service includes a 25-point inspection, lubrication of all moving parts, spring tension adjustment, safety feature testing, and identification of any components showing wear. This preventive approach typically extends the life of your door by 5-10 years and prevents unexpected breakdowns that always seem to happen at the worst possible time.

Question 4

Do you offer financing for new wood door installations?

Accepted Answer

Yes, we offer flexible financing options to make your new wood garage door installation affordable and accessible. We partner with several financing providers to offer low monthly payments and competitive interest rates. Many of our customers qualify for 0% APR financing for 12-24 months for qualified buyers, making it easy to invest in a beautiful, high-quality garage door without straining your budget. During your free estimate, we'll discuss all available financing options and help you choose the payment plan that best fits your financial situation. We believe every homeowner deserves a beautiful, high-quality garage door, and we work hard to make that possible regardless of budget constraints.

Question 5

How long does a new garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours for a single door or 5-7 hours for a double door. This includes removal and disposal of your old door, installation of new tracks and hardware, mounting and adjusting the new door, installing and programming the opener (if included), safety testing and calibration, and cleanup of the work area. Custom doors or installations requiring structural modifications may take longer. We always provide a time estimate during your consultation and work efficiently while never compromising on quality. Most installations are completed in a single day, so you can enjoy your new door the same evening.

Question 6

What warranty do you offer on new installations?

Accepted Answer

We stand behind our work with a comprehensive 2-year warranty on all labor, covering any installation-related issues at no additional cost. This includes adjustment of springs, cables, and tracks, realignment and balance corrections, opener programming issues, and weatherseal adjustments. Additionally, manufacturer warranties on door panels typically range from 10 years to lifetime, depending on the brand and model you choose. Our technicians will explain all warranty coverage during your consultation so you know exactly what protection you're getting. We're proud that our warranty claim rate is under 2%, reflecting the quality of our installation work.

Question 7

What qualifies as a garage door emergency?

Accepted Answer

We consider the following situations garage door emergencies: your car is trapped inside the garage, the door is stuck open and cannot be secured, there's been a break-in attempt and the door is damaged, a spring has broken leaving the door inoperable, the door has come off its tracks creating a safety hazard, or there's damage that poses an immediate security risk to your home. For these situations, we offer 24/7 emergency service with a 1-hour response time. Our emergency technicians are equipped with common replacement parts and can resolve most urgent issues on the first visit. If your situation doesn't qualify as an emergency, we still offer next-day appointments for urgent non-emergency repairs.

Question 8

How much does emergency service cost?

Accepted Answer

Our emergency service includes a service call fee of $99 during business hours or $149 for after-hours calls (evenings, weekends, and holidays), plus the cost of any parts and labor needed for the repair. Most emergency repairs can be completed for $250-500 total, depending on the issue. We always provide upfront pricing before beginning any work, so there are no surprises. While emergency service does cost more than scheduled appointments, we believe fair pricing should apply even in urgent situations. For non-urgent issues, scheduling a regular appointment can save you the emergency service fee.

Question 9

What areas do you serve?

Accepted Answer

We're based in Weston, Connecticut, and serve all of Fairfield County including Norwalk, Stamford, Greenwich, New Canaan, Wilton, Westport, Fairfield, Darien, Ridgefield, and Danbury. Our central location allows us to reach most areas within 30 minutes, supporting our 2-hour response guarantee. For areas outside our primary service area, please call us—we may still be able to help or can recommend a trusted colleague. Being locally owned and operated for over 34 years means we know these communities inside and out, and we treat every customer like a neighbor.

Question 10

Are you licensed, bonded, and insured?

Accepted Answer

Yes, Garage Door Weston is fully licensed to operate in Connecticut, bonded to protect your investment, and carries comprehensive general liability insurance as well as workers' compensation coverage for all our employees. This protects you from any liability in the unlikely event of an accident on your property. We're also IDA (International Door Association) certified and our technicians are factory-trained by major manufacturers. We're happy to provide proof of insurance upon request. When you choose us, you're choosing a company that meets and exceeds all professional standards for your peace of mind.

Question 11

Can I get a free estimate?

Accepted Answer

Absolutely! We offer free, no-obligation estimates for all new installations and major repairs. During your estimate appointment, one of our experienced technicians will assess your needs, take measurements, discuss your options for materials and styles, provide a detailed written quote with all costs itemized, and answer any questions you have. There's never any pressure to make an immediate decision. We encourage you to get multiple estimates and compare—we're confident in our combination of quality, service, and fair pricing. To schedule your free estimate, call us at (475) 473-8725 or submit a request through our website.

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